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Frequently Asked Questions

Payment

Q. How do I purchase a course?

A. To purchase your course online just follow the link. Online purchases can either be paid for immediately by credit/debit card or an invoice can be requested. RQA Members login using their existing membership number and password. Non RQA Members must register their details first.

Alternatively if you wish to complete a manual booking form please download this from the eLearning home page and either email, post or fax this to the RQA office. In this case immediate access to the course will not be available until payment has been made and access will be advised as soon as possible.

Q. Do I have to pay VAT?

A. Quoted fees exclude VAT chargeable in the UK and EU.

Please see the details below to work out if you should be paying VAT or not:

UK Participants - VAT will be charged at the standard rate. Please choose the 'including VAT' option

EU Participants, working for non-VAT registered companies – VAT will be charged at the standard rate. Please choose the 'including VAT' option.

EU Participants, working for VAT registered companies – RQA will not charge you VAT, but please supply your VAT number. You will be required to reverse charge the VAT. Please choose the 'excluding VAT' option

Non-EU Participants – VAT will not be charged. Please choose the 'excluding VAT' option.

Please contact finance@therqa.com for further information if required.

Q. Will I receive a receipt?

A. Yes. Details of your purchase will be on the bottom of your confirmation email. You will also be sent a receipt within 3-5 working days of your purchase.

Access

Q. How do I access the courses I have paid for?

A. On completing the online purchase process you will have immediate access to your course. You will be sent an automatic email confirming your purchase. Once you have received your email, simply click the 'eLearning' logo on the RQA homepage and for members, gain access by using your existing membership number and password. For non members, use your login details created for online purchases to gain access - email address and password.

Q. How long do I have access to my purchased course?

A. You have access to the courses you have purchased for a 12-month period from the date of purchase.

Q. Do I have to complete a course in one go?

A. No. With 12-months access to the course you can visit it at anytime, wherever you are. Each course is made up of a number of individual modules which enables you to complete it in your own time and at times convenient to you.

Q. How will I know when my 12-month licence expires?

A. We will send you an email before your course access is about to expire offering you the opportunity to re-purchase the course at a 50% reduction on the current purchase price, for a further 12 months. Please ensure your contact details are always kept up to date to ensure you receive this email - login to the 'My Account' area of the RQA website to change any contact details.

Q. Is my purchased course transferable?

A. No. Your course cannot be transferred to anyone else.

For Corporate licences please contact the RQA office.

Q. What if I forget my RQA login details?

A. If you forget your RQA login details please go to the RQA website and click on 'My Account', then 'Change Personal Details' and follow the forgotten password instructions.

Q. I have purchased the course online but cannot access the course?

A. Please contact the RQA office on: elearning@therqa.com or by calling +44 (0) 1473 221411

Certificate

Q. Do I receive a certificate?

A. Yes. A Certificate of Participation will be available to you from the eLearning pages one week after purchasing the course. You need to login to receive your certificate.

If you have purchased an 'An Introduction to GCP' or 'An Introduction to GLP' you will receive a certificate in PDF format once you have successfully passed the assessment.