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Webcasts & Webinars - Frequently Asked Questions

Booking and Payment

Q. How do I purchase a webcast/book onto a webinar?

A. To purchase your chosen webcast or register on your chosen webinar simply click 'buy now' on the course product/event page and follow the subsequent screens. Online purchases/bookings can either be paid for immediately by credit/debit card or an invoice can be requested. RQA Members should login using their existing membership number and password. If they have not previously done so already non RQA members must register their details first. Following registration your login details are the methods used by us to identify you and as such are very important. You are responsible for any payments due for services accessed through the website by anyone using your password details. Any information regarding someone using your password details should be advised to the RQA office immediately.

Q. Am I entitled to the Concession rate?

A. The member rate is available as a concession to those working in relevant charities and academic institutions or for the National Health Service. Please choose the ‘Concession’ price list when prompted. If you are unsure whether you qualify for this concession please contact courses@therqa.com.

Q. Do I have to pay VAT?

A. Quoted fees exclude VAT which is chargeable in the UK and EU. Please see the details listed in the terms and conditions to work out if you should be paying VAT or not or if required please contact finance@therqa.com for further information.

Q. Will I receive a receipt?

A. Yes. Details of your purchase will be on the bottom of your confirmation email. You will also be sent an invoice/receipt within 3-5 working days of your purchase.

Access

Q. How do I access the webcast I have puchased?

A. On completing the online purchase and/or payment you will be sent an automatic email confirming your order. An email with login details to access the webcast will be sent to you within 3-5 days of ordering.

Q. Is my purchased webcast transferable?

A. No. Your access cannot be transferred to anyone else. Please see the terms and conditions for further details.

Q. I have been sent access details for the webcast but cannot access it?

A. Please contact the RQA office.

Certificate

Q. Do I receive a certificate after viewing the webcast?

A. Yes. Please complete the request form at the end of the webcast to obtain a certificate.

Q. Do I receive a certificate after attending the webinar?

A. Yes. After the webinar has taken place we will send you a link to request a certificate.