Webcasts, Webinars and Webinar Recordings - Terms and Conditions
By purchasing/booking online you are agreeing to these terms and conditions.
We may modify these terms and conditions at any time by publishing the revisions on the website.*
Purchasing and Payment
Payment Card Industry Data Security Standard (PCI DSS) Compliant.
For details on how to purchase a webcast or book onto a webinar please visit our Frequently Asked Questions page.
If an invoice has been requested this must be paid thirty days from the invoice date. In the case of a webinar the invoice must be paid thirty days from the invoice date or before the start of the webinar, whichever is the soonest.
Quoted fees exclude VAT which is chargeable in the UK and EU.
From 1st January 2015, the VAT rules around the sales of digital services from a UK business to a consumer in the EU changed. From this date onwards the place of taxation for sales made to private individuals and non-business entities in the EU has been determined by the location of the consumer. Please see the details below to work out if you should be paying VAT or not:
UK Participants - VAT will be charged at the standard rate. Please choose the 'including VAT' option
EU Participants, working for non-VAT registered companies – Payment will include sales tax. RQA will pay the relevant taxes to your local authority using the VAT MOSS scheme. Please choose the 'including EU VAT' option and provide your Bank address as additional proof of your location.
EU Participants, working for VAT registered companies – RQA will not charge you VAT, but please supply your VAT number. You will be required to reverse charge the VAT. Please choose the 'excluding VAT' option
Non-EU Participants – VAT will not be charged. Please choose the 'excluding VAT' option.
Please contact firstname.lastname@example.org for further information if required.
Participant Cancellations and Substitutions
Webcasts purchased cannot be cancelled and may not be transferred to other individuals.
Webinars cannot be cancelled, we can however offer substitutions up until 24 hours before the event begins. Where substitution takes place less than three weeks before the start of an event a £10 administration fee will be charged.
Cancellation by RQA
On rare occasions it may be necessary to cancel webinars due to unforeseen circumstances. In such cases RQA will re-schedule the webinar for the earliest date possible. If for any reason it is not possible to re-schedule all fees will be refunded.
Webinar Programme and Presenter alterations
All webinar programmes and presenters are correct at time of producing these pages. Due to unforeseen circumstances, occasionally it is necessary to make alterations to presenters and programme content.
Access to Webcasts and Webinar Recordings
We will endeavour to allow uninterrupted access to your webcast material/webinar recording, but access may be suspended, restricted or terminated at any time. We reserve the right to change, modify, substitute or remove without notice any information in the material from time to time.
The copyright in the material contained in the webcasts, webinars and webinar recordings, together with the design, text and graphics and all software compilation belong to RQA. All rights are reserved. None of this material may be reproduced or redistributed without RQA's written permission. However, if available you may download a single copy for your own non-commercial viewing.
If you download the webcast material/webinar recording, all the material and data are deemed to be licensed to you by RQA, for your personal, non-commercial use only. RQA does not transfer either the title or the intellectual property rights of the webcast/webinar recording and RQA retains full and complete title to the webcast/webinar recording as well as all the intellectual property rights therein. You may not sell, redistribute, reproduce or convert any of the material. RQA owns all trademarks and logos and you may not copy or use them in any manner.
Exclusions of Liability
RQA will use reasonable endeavours to ensure that the data in the webcasts, webinars and webinar recordings is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained in the webcasts, webinars and webinar recordings. We do not guarantee that the material will be fault free and do not accept liability for any errors or omissions.
We do not give any warranty that the website is free from viruses or anything else, which may have a harmful effect on any technology. RQA makes no representation whatsoever regarding the content of any other websites, which you may access from the products. A link to a non-RQA website does not mean that RQA endorses or accepts any responsibility for the content or use of such websites.
*Last amended 9th February 2016