eLearning Frequently Asked Questions

Payment

Q. How do I purchase a course?

A. To purchase your course online just follow the link. Online purchases can either be paid for immediately by credit/debit card, you can nominate somebody else to pay on your behalf, or an invoice can be requested. RQA Members login using their existing membership number and password. Non RQA Members must register their details first.

Q. Do I have to pay VAT?

A. Quoted fees exclude VAT chargeable in the UK and EU.

Please see the details below to work out if you should be paying VAT or not:

UK Participants - VAT will be charged at the standard rate. Please choose the 'including VAT' option

EU Participants, working for non-VAT registered companies – VAT will be charged at the standard rate. 

EU Participants, working for VAT registered companies – RQA will not charge you VAT, but please supply your VAT number. You will be required to reverse charge the VAT. 

Non-EU Participants – VAT will not be charged. 

Please contact finance@therqa.com for further information if required.

Access

Q. How do I access the courses I have paid for?

A. After paying for your order in full you will be given access to your course. Please click 'My eLearning' at the top of the page. 

Q. How long do I have access to my purchased course?

A. You have access to the courses you have purchased indefinitely.  Access to the assessment will be for a 12-month period from the date of purchase.

Q. Do I have to complete a course in one go?

A. No, you can visit it at anytime, wherever you are. Each course is made up of a number of individual modules which enables you to complete it in your own time and at times convenient to you. If you wish to return to the course at the point you last left it at, please ensure you use the same device to access the course and do not clear your cache in between visits.

Q. My 12-month assessment licence has expired but when I click to renew it says 'This product is out of stock or has expired' how do I renew?

A. Please contact the RQA office on elearning@therqa.com to set this up manually for you. The cost for renewed access to any eLearning assessment for 12 months is £10 plus VAT as applicable.

Q. My 12-month eLearning passport licence has expired, can I renew my access?

A. Please contact the RQA office on elearning@therqa.com to set this up manually for you. The cost for renewed access to the eLearning passport for 12 months is 50% of the original fee plus VAT as applicable.

Q. Is my purchased course transferable?

A. No. Your course cannot be transferred to anyone else.

For Corporate licences please contact the RQA office.

Q. What if I forget my RQA login details?

A. If you forget your RQA login details please go to the RQA website and click on 'My Account', My Details then change password.

Q. I have purchased the course online but cannot access the course?

A. Please contact the RQA office on: elearning@therqa.com or by using our webchat service.

Q. Can I download or print a copy of the course material?

A. Although it is allowed under our Terms and Conditions to have a personal printed copy of the material, the software that we use for our eLearning does not have a download or print function, so there is no easy way to obtain this. For this reason, once you have purchased individual eLearning courses with us you have indefinite access to them so that you may return to the information and review it at any time. 

Certificate

Q. Do I receive a certificate?

A. Yes. The majority of our eLearning courses have CPD accredited assessments with the ability to print a certificate once the assessment has been passed (80% pass mark). The below courses are CPD accredited but do not include assessments, for these courses a certificate of participation is accessible at the end of the last module:

Introduction to LEAN
ISO 9001:2015
Quality Systems